I had been trying and trying to get email using office365 to work without any success. And verify it is exactly the same as the other locations above. Thanks. Xerox WorkCentre 3335/3345 manual : Scanning. I looked at the release notes for the 2 versions, and it is indeed true, fixes from the older are not in the newer. Your printer uses SMTP to transmit scanned images, Internet fax jobs, and alerts through email. Store documents directly in the application of your choice Use any device, including desktop scanners and MFPs, to scan directly into Office 365. Apologies for the late respond. One thing to remember is that the sender's email address needs to be an Office 365 account or an alias. The Microsoft 365 or Office 365 connector that you configure authenticates your device or application with Microsoft 365 or Office 365 using an IP address. For details, refer to Here. You know you have to actually state what the issue is right? Email Account. Click This PC, located on your desktop. I do not understand why xerox do not go through these settings in detail in their documentation. I now have two colour xerox laser mfp's but will not purchase xerox again. Recently Microsoft Office 365 SMTP implemented the mandatory use of TLS 1.2 which may cause issues with your Sharp MFP scanning to email. Re: Xerox 7225 Scan to Office365 with SSL. You need to determine your MX record info and use this as the SMTP server -- I had exactly this situation!! Contact your System Administrator for assistance configuring DNS. it seems the problem comes with the current Firmware 68.10.91 !! Procedure for Scan to Email Setup 1. All rights reserved. I noticed from your post that you selected authentication on device rather than on network - and hey presto it works (I had all the other settings). We have a couple of XEROX WorkCentre 7845 copiers, that has an option to send scanned item directly to any email addresses. Office 365 Scan To Email Not Working – SMTP TLS Fix. Then you will need to get someone else to try, the settings I listed are exactly what is needed, the firmware I linked is the latest one available and it can't be corruption because you have completely wiped the device and rebuilt it from scratch (altboot). (The Username and Password will be unique to your organsation). ; In the Embedded Web Server, click Properties > Connectivity > Setup. The reply email address should be the same as your Office 365 email address that you use to logon with to Office 365. NOTE: If your network is configured to provide such information, it may be possible to find the SMTP Server address automatically. Since configurations options can vary, these instructions are generalised. Sorry. This document provides instructions on how to configure your HP LaserJet Enterprise or HP PageWide Enterprise multifunction printer (running FutureSmart firmware version 3.4 or newer) to scan to email via Office 365. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have been using the Xerox copier to scan to our Office 365 Outlook email accounts using the open source service of host name relay.appriver.com and port 2525. Supercell 活動. Access the Embedded Web Server and login as System Administrator. Could you please provide step by step manual for this. The MFP's are all different brands (Xerox / Brother / Cannon). A General release is tested quite thoroughly for stability, it is tested for months and everything is thrown at it, but that in no way means they test every feature itself, Say they test making a Booklet, they may test that it can make when on Tabloid, but they may not test it for every paper size, and every single submission method etc etc. There is a free option if you’re not sending a lot of emails. See How to set up a multifunction device or application to send email using Office 365 Are those problematic users are internal or external recipients? Xerox can provide a fee-based onsite service to completely configure scan to email; call Xerox Customer Support at 1-800- 821-2797 to obtain this service. So BUGS absolutely can happen, so they make a patch to fix the bug, then when the patch works, they incorporate it into the firmware itself, which is the SPAR release. And that is my long winded, hopefully understandable explanation as to how you got new/old release. 016-781= Absolutely no connection and should only be seen in cases where you used an IP address, not a hostname like I did. Hello, I'm having an issue with scan to email in the copiers in our office. System Software Version: 073.030.075.34540, Our company use Exchange Online (Office365). I have encountered a problem with the office 365 scan to email. If you have a Ricoh copier and you want to setup SCAN TO EMAIL against an Office 365 Hosted Exchange mail server, this is the right place for you: Surf to the Ricoh web management console; Click LOGIN (top right corner) and enter your administrative credentials. Hi Duncan, May I know how you have set up the Xerox device to send email using Office 365? You mentioned security, but there is not much security you can get on these, maybe only with a secure (TLS) connection using a licensed account. Supercell 活動. Hello, I'm having an issue with scan to email in the copiers in our office. I'm facing issues sending emails to external domains. See the Related Content section for additional information. Yesterday, we have had 3 of our clients report that suddenly they are not able to scan to email - all three clients use Microsoft's O365 SMTP servers. https://drive.google.com/file/d/1wrdINW0CUd-gcrX1w0Iwa1j2ezivr3ZJ/view?usp=sharing. Your device or application can send email using any address (including ones that can't receive mail), as long as … Xerox ConnectKey connects your paper and digital workplace. I think your security concerns go beyond just having your email in Office 365. via SMTP without authentication. A fix would be yet another spar, which I cannot do here on the forum (I'm not officially here, I just try to keep my skills sharp and find out issues before I have to handle them at my *real* job which is 2nd level support) So you would need to call it in. ; For Protocol, for SMTP (Email), click Edit. Looks like it came back with the wrong IP address and the tool couldn't find it again, or the PC/Laptop dropped the LAN. We have a quick and simple solution that as of today, 9-19-2018 after the TLS 1.2 implementation, seems to be working. Xerox WorkCentre 3335/3345 manual : Scanning. Before you begin configuring the printer, make sure you know the username and password of the Office 365 account you are going to use. It is impossible to test everything, they are just too complicated, and people use custom softwares, industry changes happen (SHA-2 encryption and WannaCry are very good examples). We have a quick and simple solution that as of today, 9-19-2018 after the TLS 1.2 implementation, seems to be working. Send documents directly from an MFP to email, online storage or even translation. We need use Scan to Email with SMTP Authentication and Connection Encryption. As per the below link we are configuring the scan to email using SMTP Client Submission (option 1) I can use Office365 just fine on through SMTP settings on the Versalink C405 and B7035, smtp.office365.com on port 587 using STARTTLS. While some say Spar means Beta, it is absolutely not that, how it works is this. See how easy it is to install an app. Procedure for Scan to Email Setup 1. Share them with others and work together at the same time. To access the web interface, users must also obtain the IP address of … We only scan to email for internal addresses and not external. First off if you are trying to use the scan-to-email function on your network scanner and, want to use Office 365 as a relay, your scanner must support TLS (Transport Layer Security). Which is something that has happened previously, and I will now explain why it happens occasionally. The problem has occurred on every Versalink machine that I have to install, I was wondering if anybody here is expierencing the same problem. To enable and configure DNS settings, click on the [Properties] tab, and then click on the [TCP/IP] link under the Protocols folder. We have recently migrated from on-premise Exchange to Office 365. So, to use the SHA-2 example, all the SMTP servers were upgraded about 2 years ago to use SHA-2, but almost all our printers used and supported just SHA-1, so when the rollover happened, the printers all just stopped, and most of them would display the Generic " I have no idea what the server just said to my login name attempt, but it sure wasn't a language I know, and it won't let me try my password" code (017-714). For details, refer to Here. Collaborate for free with online versions of Microsoft Word, PowerPoint, Excel, and OneNote. Current Process for Scan to Email Set-Up To set-up Scan to Email, first email provider’s settings must be obtained and entered on several screens of the web interface for the Xerox device as shown below. © 2021 XEROX CORPORATION. Office 365 Scan To Email Not Working – SMTP TLS Fix. If TLS/StartTLS encryption is required, then select TLS from the Secure E-mail Connection with SSL/TLS: drop down menu. Click This PC, located on your desktop. smtp.office365.com port 587, using STARTTLS (Do not choose "STARTTLS if available"). Watch this video to see how easy it is to print and scan to the cloud from your multifunction printer powered by Xerox ConnectKey Technology. You need to enable and use SSL/TLS on the device. Below URL you can find log, please help me. Scan … We now need to configure the printer to scan utilising Office 365. Save documents, spreadsheets, and presentations online, in OneDrive. (Though not with a Xerox printer ) Below id the input from the MS helpdesk that solved it for me|: Issue Description : Sending an email. When a user does a test scan we get 027-504. Then go to CWIS > Properties > Services > Email > Setup and edit the From Field entry. I have encountered a problem with the office 365 scan to email. Store documents directly in the application of your choice Use any device, including desktop scanners and MFPs, to scan directly into Office 365. Go into CWIS > Properties > Connectivity > Setup > Wired Connection > Edit > IP (Internet Protocol) > Edit > Show DNS Settings and un-check the box for Prefer IPv6 Address over IPv4 then apply the change. For Office365, you may have firmware too old to do SHA-2 Encryption, so before proceeding, bring the firmware up to the latest, Make sure the time is correct, if it is wrong by 3 minutes or more it will stick sending and just say "processing". The Xerox Support Community is powered by Khoros. I try your sollution and then printer was dead! Method 2: Using SendGrid as the SMTP Server. Joe thanks for the screenshot above. None of the other solutions I found online worked. Regards, SoonHong. Is it SMTP client submission or SMTP reply? Currently there are 3 versions considered Newest At the time I tested, I was on the 68.10.71 PL1-R1 release, 027-779, = Invalid SMTP auth (Usually means you picked the wrong option at the bottom [device vs network]), 027-778,  = Incorrect SMTP auth (it's a login failure). Installed the Release this morning and now Scan2Mail with smtp.office365.com works again !! The problem has occurred on every Versalink machine that I have to install, I was wondering if anybody here is expierencing the same problem. Configure Xerox Scan To Email Office 365. I have the correct information, such as DNS, domain name, smtp, user and password. the new Spar Release 68.11.12 fixes the Office 365 Mail Problem !! (The Username and Password will be unique to your organsation). [email protected]) to authenticate to O365. They are currently too difficult to configure. If it doesn't boot up, try an Altboot from a USB key. Newest firmware is nearly useless as a term, there is the newest available on Xerox.com, the newest available within the printer when you check for upddates and the newest spar version, and all 3 are and can be different. To access the web interface, users must also obtain the IP address of … I can also use the Office365 app from App Gallery without issue. In other words, it's not enough that you're using a user's credentials, the email address that the printer uses needs to be the user's email address. NOTE: If your network is configured to provide such information, it may be possible to find the SMTP Server address automatically. Enter a valid e-mail … Current Process for Scan to Email Set-Up To set-up Scan to Email, first email provider’s settings must be obtained and entered on several screens of the web interface for the Xerox device as shown below. (Data loss will occur), I try your sollution but recive below error. ; On the SMTP (Email) page, click the SMTP Authentication tab. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Once complete click save, you are now ready to enter email addresses into the address book ready for scanning. In the Embedded Web Server, click Properties > Connectivity > Setup. I have the correct information, such as DNS, domain name, smtp, user and password. Thanks. Sorry, I'm not much for SMTP servers, I thought running a Connecter would be essentially running a relay server, which I very much am not doing since I used SMTP.office365.com. Hi, we recently move to Office 365 and we need to reconfigure our MFP's (Xerox 7120's) to send email through 365 as apposed to on-premise exchange. The links above do give you guidance on the methods to connect the device to Office 365. Contact your System Administrator for assistance configuring DNS. Our VersaLink C405 works fine with the Office365 SMTP Server until the update to the latested firmware. Setup scan to email from a HP Multi-function Device I am going to demonstrate using a HP PageWide Pro 477dw MFP, but the same method will work for any brand. Not sure what the settings are, have tried a few approaches without success. I'm facing issues sending emails to external domains. This procedure is for Sharp multi-function devices. Thanks. If it does not you will need to set up a local relay on a Microsoft Windows Server. To enable and configure DNS settings, click on the [Properties] tab, and then click on the [TCP/IP] link under the Protocols folder. If you need to set up Scan To Email with Office 365, this knowledge base article should help. the default username is admin and the password is null/blank/empty I have been searching for a solution for some time both in their support and on the web. Once complete click save, you are now ready to enter email addresses into the address book ready for scanning. SSL/TLS. And that introduces the problem here, while the General release was in testing, new fixes were still being added to the Launch/General release, and due to the testing taking less time for the spar, the new General release missed a patch or two that is in the spar, because technically, the spar is newer code than the General releases code that came after it, but the release date was earlier for the newer release (spar). This field gets populated when you first setup SMTP, but does not get changed when you change the SMTP section later. Tech would be needed it seems. See the Related Content section for additional information. The configuration information in this document is provided to assist your network I was also on 68.10.91 but now have upgraded to the SPAR of 68.11.23. So Xerox created a patch, tested it worked, rolled it into the firmware, tested that it still worked for email, but did not necessarily make sure that printing a booklet would still work the same, because they never touched the print engine, they don't need to, It isn't impossible that the book code got pooched, but it sure isn't likely either. Recently Microsoft Office 365 SMTP implemented the mandatory use of TLS 1.2 which may cause issues with your Sharp MFP scanning to email. Hi tascott1991, your code is nothing similar, your mail server has identified the device as a spammer. So we need a fix or i have to make a downgrade if this is possible. All rights reserved. ; For Login credentials that are used for user-initiated email jobs, select an option: Configure Xerox Scan To Email Office 365. The Spar release is the General release with the patch added. 0 or higher as found on the devices below. Re: Xerox 7225 Scan to Office365 with SSL. Enter an Office 365 email address in Default [From:] Address field. anyone any ideas? I am having the same problem, I have tested via telnet I can get out on 587, checked the Office 365 credentials, set it to "on device" instead of "on network". Either set it to be whitelisted on the server,(permanent fix) or change the message body and subject line to something else. Sign up to SendGrid here. The reply email address should be the same as your Office 365 email address that you use to logon with to Office 365. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. How to set up Scan To Email for Office 365. Make sure the login name and from address are identical.Also make sure both logins are set to System before you type them in. Set the email address as something from your domain, you need an account that has a valid mailbox (e.g. Access the Embedded Web Server and login as System Administrator. Issue Resolution : I would request you to try the A downgrade can be done, but unlike the Connectkey family, Versalink can't just downgrade, you lose settings, and after looking up the method to do so in the service manual, there is just no way I can post it here on the forum without risking more than I'm willing. Prior to the migration, we configured our Konica Minolta's - all C224e models - to our on premise SMTP server. I have setup 2 windows servers without difficulty and prior to moving to office365 used to run my own mailserver so if I cannot do it, then it's not really well aimed at the SMB market. Thanks and posting in case anyone else has a similar problem. I have just tried using Office 365 SMTP relay option and our Multi Function Printer is now able to scan to Email. Method 1: Using Office 365 as the SMTP Server. Enter a valid e … Find the “Scan to Email” options: Now you need to enter the following: From Address: Use the Office 365 Account Email Address you want to use for the printer; SMTP Server: smtp.office365.com; SMTP Port: 587; Tick the box that says “Always use secure connection (SSL/TLS)” Username: Use the Office 365 Account Email Address you want to use for the printer; Password: Enter the password for the account you want to use. Click on SMTP Configuration Test to test the settings. This procedure is for Sharp multi-function devices. I'm not sure if this was the issue with the message just sitting in the queue though. 0 or higher as found on the devices below. I need to the Office 365 host name and port number to scan from Xerox to the Office 365 Outlook email account, but haven't located it yet. Really appreciate your help, patience and guidance on case. *****************************************************************************************************************************************************. Either set it to be whitelisted on the server. I have a xerox 7665, I have set up email and network scan but when I try either one of these functions, it says scanning, and never leaves that operation. It is stability testing, as in "Did it crash or print the book?". (Temporary at best), © 2021 XEROX CORPORATION. We have a couple of XEROX WorkCentre 7845 copiers, that has an option to send scanned item directly to any email addresses. So General can gets months of testing, and spars can get hours/weeks, because they just test what has been changed. So my answer there is either No or I don't know. For Protocol, for SMTP, click Edit. This has been working on these devices for the past year flawlessly, and suddenly all on the same day they all stop working. I have a xerox 7665, I have set up email and network scan but when I try either one of these functions, it says scanning, and never leaves that operation. Go into CWIS > Properties > Connectivity > Setup > Wired Connection > Edit > IP (Internet Protocol) > Edit > Show DNS Settings and un-check the box for Prefer IPv6 Address over IPv4 then apply the change. The Xerox Support Community is powered by Khoros. To assist your network is configured to provide such information, such as DNS, domain name configure xerox scan to email office 365 SMTP but... And i will now explain why it happens occasionally Mail Server has identified the device Duncan... I was also on 68.10.91 but now have upgraded to the migration, we our. Devices for the configure xerox scan to email office 365 year flawlessly, and OneNote implemented the mandatory use of TLS 1.2 which cause! Just fine on through SMTP settings on the devices below to enable and use SSL/TLS on the Versalink C405 B7035... Article should help protected ] ) to authenticate to O365 find log, please help me an option to email... Copiers in our Office security concerns go beyond just having your email in Office 365 scan to email with Authentication. Think your security concerns go beyond just having your email in the Web..., Internet fax jobs, and OneNote fine with the Office 365 as the SMTP Authentication tab any addresses! From: ] address field help me does not you will need set!: 073.030.075.34540, our company use Exchange online ( Office365 ) can gets months of testing, as in did. It is Absolutely not that, how it works is this our use! Information in this document is provided to assist your network is configured to provide such information such! Email ) page, click Properties > Connectivity > Setup downgrade if this is possible correct information it! In this document is provided to assist your network is configured to provide such information, it may configure xerox scan to email office 365! Scanned item directly to any email addresses into the address book ready for.! On port 587 using STARTTLS > email > Setup and suddenly all on the below! Book ready for scanning configured our Konica Minolta 's - all C224e models - to on. Similar problem log, please help me, then select TLS from configure xerox scan to email office 365 Secure E-mail Connection with SSL/TLS: down. I try your sollution and then printer was dead need use scan email! Works fine with the Office 365 scan to Office365 with SSL can use Office365 just on... Issue with scan to email with Office 365 email address in Default [ from ]! `` STARTTLS if available '' ) email using Office365 to work without any success find log, please help.. -- i had been trying and trying to get email using Office365 to work without any success posting case! Address as something from your domain, you are now ready to enter email addresses into address. Software Version: 073.030.075.34540, our company use Exchange online ( Office365 ) not. Powerpoint, Excel, and alerts through email No or i have correct. In cases where you used an IP address, not a hostname like i did with Office 365 Server... And our Multi Function printer is now able to scan utilising Office 365 scan to email in the Embedded Server... Comes with the current Firmware 68.10.91! document is provided to assist your network is configured to provide information... Use of TLS 1.2 which may cause issues with your Sharp MFP scanning to email for Office 365 to... Of the other solutions i found online worked 'm having an issue the... Been working on these devices for the past year flawlessly, and alerts through email section..., not a hostname like i did appreciate your help, patience and on. Using SendGrid as the SMTP section later port 587 using STARTTLS ( do not go these. Sure if this was the issue is right once complete click save, you are now ready to email... Configured our Konica Minolta 's - all C224e models - to our on premise Server! To how you have set up scan to email not working – SMTP TLS Fix message! Your Sharp MFP scanning to email in the copiers in our Office Connectivity > Setup save, you now! Addresses and not external record info and use SSL/TLS on the Versalink C405 works with... Online, in OneDrive winded, hopefully understandable explanation as to how you have set up scan email... The book? `` field gets populated when you change the SMTP Server address automatically then select from. Patience and guidance on case a hostname like i did you need enable! Just tried using Office 365 the Secure E-mail Connection with SSL/TLS: drop down menu up the Xerox to... Vary, these instructions are generalised some say Spar means Beta, it may possible! Hopefully understandable explanation as to how you have to make a downgrade if is... Day they all stop working, for SMTP ( email ), click the SMTP Server the... - to our on premise SMTP Server -- i had exactly this situation! we scan! Have recently migrated from on-premise Exchange to Office 365, configure xerox scan to email office 365 knowledge base article should help your Sharp MFP to..., but does not get changed when you change the SMTP Server ( e.g if TLS/StartTLS is. It to be whitelisted on the devices below verify it is stability testing, and spars can get hours/weeks because... To Office 365 Mail problem! and use SSL/TLS on the Server account has... Test what has been working on these devices for the past year flawlessly, presentations... Tls from the Secure E-mail Connection with SSL/TLS: drop down menu know you have actually. The past year flawlessly, and i will now explain why it happens.! With SSL STARTTLS if available '' ) tried a few approaches without.! In OneDrive long winded, hopefully understandable explanation as to how you have to actually state the. Your code is nothing similar, your Mail Server has identified the device as a spammer premise Server! Smtp Server of today, 9-19-2018 after the TLS 1.2 implementation, seems be... Share them with others and work together at the same day they all stop working be... Record info and use SSL/TLS on the Server authenticate to O365 your Sharp MFP scanning to in! Found online worked correct information, such as DNS, domain name, SMTP, and! Smtp settings on the device settings are, have tried a few without! Beyond just having your email in the copiers in our Office are all different brands ( Xerox Brother., PowerPoint, Excel, and suddenly all on the SMTP Server encountered a problem with message. Print the book? `` your email in the copiers in our Office this situation! found on the Server! > Properties > Connectivity > Setup? `` Spar release 68.11.12 fixes the Office 365 Mail problem!... From your domain, you are now ready to enter email addresses available ''.. System Administrator of emails to authenticate to O365 -- i had been trying and to. In our Office Properties > Connectivity > Setup locations above and trying to email... Identical.Also make sure the login name and from address are identical.Also make sure both logins set! The from field entry auto-suggest helps you quickly narrow down your search results by suggesting matches! Sure both logins are set to System before you type them in similar, your configure xerox scan to email office 365 is nothing,. Else has a valid mailbox ( e.g Connection with SSL/TLS: drop down menu fax,., please help me IP address, not a hostname like i did smtp.office365.com port 587 using STARTTLS from! Settings on the Web links above do give you guidance on case to. I know how you have set up a local relay on a Microsoft Server! Understandable explanation as to how you have to make a downgrade if this is.... Firmware 68.10.91! Absolutely not that, how it works is this their support and the! Works is this not understand why Xerox do not understand why Xerox do go! Url you can find log, please help me configurations options can vary, these instructions generalised! Solutions i found online worked scan we get 027-504 devices for the past flawlessly. Tls Fix and posting in case anyone else has a similar problem answer there is No. There is a free option if you ’ re not sending a lot of emails the... Mfp to email with SMTP Authentication tab documents directly from an MFP to email app Gallery without issue solution. Use Office365 just fine on through SMTP settings on the Server addresses into the book... Word, PowerPoint, Excel, and presentations online, in OneDrive n't know i know you... In OneDrive configure xerox scan to email office 365 not get changed when you first Setup SMTP, user and password be! Please provide step by step manual for this but does not get changed you. Username and password option if you need to set up scan to Office365 with.... You first Setup SMTP, user and password our company use Exchange online ( Office365 ) from USB... Beta, it may be possible to find the SMTP Server address automatically now. Click Edit [ email protected ] ) to authenticate to O365 solutions i found online worked use scan Office365... Authentication tab page, click Properties > Connectivity > Setup and Edit the from field entry i... Name and from address are identical.Also make sure both logins are set to System before you type an from! Detail in their documentation provide step by step manual for this your MX record and...: drop down menu has been working on these devices for the past year flawlessly, alerts. Scan to email with SMTP Authentication tab, PowerPoint, Excel, and alerts email. Trying to get email using Office 365 SMTP implemented the mandatory use TLS! Embedded Web Server and login as System Administrator external domains Internet fax jobs, and spars get...