Frequently Asked Questions

Where is Vision Forum located?

Vision Forum is located at:
4719 Blanco Rd.
San Antonio, TX 78212
(210) 340-5250
Fax: (210) 340-8577

What are the hours of operation?

Vision Forum is open Monday through Friday from 8:30 a.m. to 5:00 p.m. Customer Service telephone operation hours are 9:00 a.m. to 4:00 p.m. (Central Time).

Does Vision Forum have a store?

Yes, Vision Forum has a Retail Outlet. Get more information and driving directions.

Does Vision Forum fulfill its own orders, and if so, where is the fulfillment center located?

The Vision Forum Fulfillment Center is located at:
4719 Blanco Rd.
San Antonio, TX 78212
(210) 340-5250
Fax: (210) 340-8577

Can I mail in my order, and if so, what methods of payment can be used?

You can mail your order to our main office with an enclosed check, money order, or credit card information (please include the number and expiration date) to:
The Vision Forum, Inc.
Attn: Mail Orders
4719 Blanco Rd.
San Antonio, TX 78212

What credit cards do you accept?

We accept Visa, MasterCard, American Express, and Discover.

Do you accept check-by-phone, and other similar payment methods?

Currently, we are not able to accept this payment method.

Can I pick up orders at the Vision Forum office?

Yes, you may place a will-call order at least two days in advance of pickup and save on shipping costs. Call the customer service team directly to place your order and tell them you are placing a will-call order. The customer service toll-free line is (866) 440-0022.

How do I track my order once it is placed?

If you would like to track your package, you may do so through our order status page. This will retrieve your tracking information and will show you the status of your shipment, as well as your tracking number. If you are not able to obtain any results, please contact customer service.

What options do I have to place an order with Vision Forum?

If you would like to place an order, you have three options available:

• Order on our secure Web site at www.visionforum.com
• Call our toll-free order line at: (800) 440-0022
• Mail your order to us with a check or money order enclosed to:
  The Vision Forum, Inc.
  Attn: Mail Orders
  4719 Blanco Rd.
  San Antonio, TX 78212

How do international customers place an order with Vision Forum?

We do offer shipment of orders overseas, but our toll-free order line is not available internationally. You may place an order with us in one of the following ways:

• Place an order on our secure Web site at www.visionforum.com
• Call our business line during our regular business hours at: (210) 340-5250 ext. 0
• Fax your order to: (210) 340-8577
• Mail your order to us with a check or money order enclosed to:
  The Vision Forum, Inc.
  Attn: Mail Orders
  4719 Blanco Rd.
  San Antonio, TX 78212

Are gift certificates available?

Vision Forum Passports (our gift certificates) are available. Vision Forum Passports are a creative way to expose others to a great selection of materials promoting family renewal and family vision. Available electronically and in paper form, Passport gift certificates offer flexibility for both you and the recipient where ever you may be! Click here to purchase online.

Where can I subscribe, unsubscribe, or change my address for the Vision Forum E-mail Newsletter?

You can update your e-mail subscription information on our E-mail Newsletter page.

How should I care for my Beautiful Girlhood Collection doll?

Complete instructions regarding the cleaning and care of Beautiful Girlhood Collection dolls can be downloaded here.