Domestic Shipping Policies (48 Contiguous States)
We use a variety of carriers for each shipping option, and will choose the most
appropriate carrier for the time-sensitive nature of your package and desired shipping
address. Most items we carry can be delivered to a P.O. Box, with the exception
of all drop ship and specialty items, which are marked as such in the product description
page when applicable. When you choose 3-Day, 2-Day, or Next-Day shipping, we may
use any shipping method necessary to deliver your package within our guaranteed
When to Expect Your Order
Our expected delivery dates are based on how quickly we can obtain the items you
ordered and process your shipment, the location of your shipping address, and the method
of shipment selected and paid for.
Orders containing in-stock items and one or more backordered item are delayed until
the final backordered item returns to stock, or for up to two weeks, whichever comes
first. All in-stock items will ship ahead of all backordered items that have not
returned to stock after two weeks from the date of order at no additional charge.
Upon availability, all items backordered for more than two weeks will ship together
using the shipping service requested and paid for.
Ship Ahead Option
You can choose to immediately ship all in-stock items ahead of all backordered items
for an additional shipping fee. The cost and amount of time it takes to process
and ship ahead your in-stock items are subject to the shipping speed selected at
the time of your order.
Standard Ground Service
Orders placed with Standard Ground shipping are subject to potential delays caused
by fluctuation in volume and product availability. We strive to deliver packages
using this shipping method within 3–7 business days from order placement. However,
this time frame is only an estimated average, not a guarantee.
Orders placed with Next-Day shipping service are delivered by UPS and guaranteed
for delivery to street addresses only. We cannot guarantee Next-Day service to a
2-Day and 3-Day Services
Orders placed with 2-Day or 3-Day shipping services are deliverable by UPS to street
addresses and the United States Postal Service to P.O. Boxes.
We will not affix any messages or instructions to the outside of your package other
than our name, carrier labels, order number, ship-to address and return address.
Due to their size and/or weight, specialty items will incur a minimal shipping surcharge
that is automatically included in your shipping fee. All items subject to this surcharge
are designated as specialty items at the top of their product description page.
Drop Ship Items
Drop ship items are warehoused by a third party and will ship separately from the
rest of your order. These items are not eligible for expedited processing or shipping.
Shipping Refund Policy
Only orders using 3-Day, 2-Day, or Next-Day service are eligible for shipping refunds
if delivered outside our guaranteed time frame. Items delivered in damaged or defective
condition may also receive a shipping refund if replacement is not desired. If your
package is delivered outside of our guaranteed time frame, or arrives damaged or
defective, please contact our customer service department within 30 days of receipt
of your order for a full refund of your shipping fee. Orders using standard ground
service are not eligible for a shipping refund, as the delivery time frame is an
Each of our products has been selected to meet your highest expectations. If your
are not completely satisfied for any reason, you have 30 days from the date the
order was received to return your merchandise in new condition for a replacement
or product refund. Please allow up to four weeks for receipt of replacement or refund.
Order Processing Times
Orders placed by 1:00 p.m. (CST) with 3-Day, 2-Day, or Next-Day shipping will process
and ship the same business day. Orders using 3-Day, 2-Day, or Next-Day shipping
placed after 1:00 p.m. (CST) will process and ship the following business day. Orders
placed by 1:00 p.m. (CST) using Standard Ground shipping will begin processing the
same business day, but may take longer to ship. Orders placed after 1:00 p.m. (CST)
using Standard Ground shipping will begin processing the following business day.
Alaska, Hawaii, APO, FPO, or DPO Addresses
Services to these locations may take longer transit times—up to 21 days
for APO, FPO, or DPO addresses.
Customs and Import Fees
International shipments may be subject to customs fees and import duties and cannot
be avoided by Vision Forum. We strive to limit the likelihood of such fees as much
as is permissible by law—declaring on the outside of your package a general
list of its contents and a value equal to the amount you paid for them.